Harvard Business Review 201609
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Thriving in a Volatile Global Landscape
Highlights of this month’s issue.
Why People Quit Their Jobs
Tech surveillance and social media monitoring point to new triggers.
Making a Backup Plan Undermines Performance
Could contingency plans increase your chances of failure?
ARZU’s Founder on Shaping Culture Through Social Enterprise
Earning power, education, and medical care became the three legs of the ARZU stool.
Why Your Company Needs a Foreign Policy
Multinationals must address growing geopolitical volatility.
The Elements of Value
Measuring—and delivering—what consumers really want
Know Your Customers’ “Jobs to Be Done”
Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.
Building an Insights Engine
How Unilever got to know its customers
How to Make the Other Side Play Fair
The final-offer arbitration challenge gives negotiators a valuable new tool.
Putting Products into Services
A revenue-growth playbook for consultants and law firms
The Scandal Effect
When companies misbehave, executives pay a price on the job market—even if they had nothing to do with the trouble.
How to Tackle Your Toughest Decisions
Ask yourself these five questions.
Case Study: An Office Romance Gone Wrong
A star salesperson struggles to navigate a bad breakup with a coworker.
Is Project Europe Doomed?
Probably, unless something is done about the euro.
Life’s Work: An Interview with Jimmie Johnson
The NASCAR champion talks about teamwork at the racetrack.