Harvard Business Review 201609

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  1. Thriving in a Volatile Global Landscape

    Highlights of this month’s issue.

  2. Why People Quit Their Jobs

    Tech surveillance and social media monitoring point to new triggers.

  3. Making a Backup Plan Undermines Performance

    Could contingency plans increase your chances of failure?

  4. ARZU’s Founder on Shaping Culture Through Social Enterprise

    Earning power, education, and medical care became the three legs of the ARZU stool.

  5. Why Your Company Needs a Foreign Policy

    Multinationals must address growing geopolitical volatility.

  6. The Elements of Value

    Measuring—and delivering—what consumers really want

  7. Know Your Customers’ “Jobs to Be Done”

    Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.

  8. Building an Insights Engine

    How Unilever got to know its customers

  9. How to Make the Other Side Play Fair

    The final-offer arbitration challenge gives negotiators a valuable new tool.

  10. Putting Products into Services

    A revenue-growth playbook for consultants and law firms

  11. The Scandal Effect

    When companies misbehave, executives pay a price on the job market—even if they had nothing to do with the trouble.

  12. How to Tackle Your Toughest Decisions

    Ask yourself these five questions.

  13. Case Study: An Office Romance Gone Wrong

    A star salesperson struggles to navigate a bad breakup with a coworker.

  14. Is Project Europe Doomed?

    Probably, unless something is done about the euro.

  15. Life’s Work: An Interview with Jimmie Johnson

    The NASCAR champion talks about teamwork at the racetrack.